Are you unhappy with our products or service?

Our aim is to provide first-class customer service and we are very sorry if you had a bad experience, be it with our products or service.

We assure you that your complaint will be dealt with openly, fairly and promptly and will strive to manage it to your satisfaction.

Please lodge your complaint using one of the following options:

Call us: (07) 4049 2222
Send us a fax:
 (07) 4049 2220
Email us:
Send us a letter: PO Box 1029, Bungalow Qld 4870
Submit a form: Please submit the complaint form on this page

We will register your complaint and will address it within 1 business day. Your complaint will only be closed, if you agree that it has been resolved.
If you have tried to get your complaint resolved with us but are still not satisfied with the remediation we suggested, you can contact the Telecommunications Industry Ombudsman (TIO) on 1800 062 058 or visit the TIO website for alternative contact options.



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