Do you need Help?

Our aim is to provide first-class customer service and we are here for you when you need us:
 

Call us: (07) 4049 2222 
Send us a fax: (07) 4049 2220
Email us: service@cansonastring.com.au
Submit a form: Please fill out and submit the form on this page

Our office hours are Mon-Fri 8:00 -17:00, excluding public holidays.

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We are also available outside our office hours:

If you need urgent support outside of our office hours, please contact us anytime on 07 4049 2222.
 

Please note that service outside of office hours is not covered in your support agreement as per our Terms & Conditions and will incur charges as follows:

Support
Charges inc GST

Callout for onsite attendance
includes up to 1 hour

$ 330.00

Callout for remote support
includes up to 1 hour

$ 220.00

Time after first hour
charged in 15 min increments

$ 55.00

Travel beyond 10 km of Cairns CBD will be charged at the rates above

 

We recommend to use our emergency support only for major issues that need to be addressed immediately. Alternatively you can leave a message for us and we will contact on the next business day.


SUPPORT REQUEST

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