Critical Information Summary: Basic Line


Service Description

The Basic Line plan provides 1 x PSTN services.

Minimum Term

No minimum term

Service Inclusions

1 x PSTN line

Service Exclusions

  • No call charges are included in the Minimum Monthly Charge.
  • You pay an additional amount for the calls you make each month.

Future Infrastructure Upgrades

Cans on a String commits to you that if the NBN becomes available in your area and Cans on a String have infrastructure available then we will offer to migrate you over to the NBN and waive any plan break

fees and new service setup fees. In some cases you may be able to use the modem/router hardware that you have in place now. If not, a suitable modem/router can be sourced from Cans on a String.



All Prices include GST

Setup Charges

We will charge a professional installation fee of $ 100.00 for setup of the service.

Please note that for locations further than 10km from Cairns CBD, QLD, 4870, travel charges will apply for onsite setup. We charge $ 27.50 per 15 min travel time.

Minimum Monthly Charges

$ 39.00

Maximum Monthly Charges


Other Charges

If one of our suppliers raises its prices in the future, this may result in the cost of your service increasing. We will let you know 1 month in advance when this happens.

Common Call Charges


$0.20 per call untimed


$0.10 per minute – billed in minute increments

Australian mobile

$0.28 per minute – billed in minute increments

13 / 1300

$0.35 per call untimed


Starts from $0.40 per minute – billed in minute increments


Find our international call rates at

1800 / Emergency 000



3.     BILLING

First Bill

The figures in this Critical Information Summary are for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period (calendar month).


Your first bill will include:

  1. Charges for part of the month from when the service was activated until the end of that billing period
  2. The minimum monthly charge in advance for the next billing period
  3. Any additional charges for non-recurrent items
  4. Call charges for calls made during that billing period

Monthly Bill

On the same day of each month, you’ll be billed in advance for the minimum monthly charge, as well as for calls made during the month.



Customer Service Contact Details

Our customer service can be contacted on

during business hours: Mon to Fri, 8:00 am to 5:00 pm, excluding public holidays.


For emergency support outside business hours please call 07 4049 2222 (charges apply).

Dispute Resolution

To log a dispute, please contact our customer service.


This is a summary only – the full legal terms for the individual components of the Cans on a String service are contained in your terms and conditions at .


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